1. Introduction
Rydes Hill Electrical (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Information We Collect
We may collect and process the following personal information:
- Identity data: Name, title, date of birth.
- Contact data: Address, email address, telephone numbers.
- Financial data: Payment details and bank account information (if applicable).
- Transaction data: Details about services you have purchased from us.
- Technical data: IP address, browser type, and usage data when you visit our website.
- Marketing and communications data: Your preferences in receiving marketing from us.
3. How We Collect Your Data
We collect data through:
- Direct interactions (e.g. when you call, email, or meet us in person).
- Our website contact forms.
- Third-party platforms (with your consent).
- When you make payments or enter into a contract for our services.
4. How We Use Your Information
We use your data to:
- Provide our electrical services to you.
- Communicate with you regarding quotes, appointments, and service updates.
- Process payments and invoices.
- Comply with legal or regulatory obligations.
- Send you service updates or marketing material (if you’ve opted in).
We do not sell your personal data to third parties.
5. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Contractual necessity: To perform the contract we’re about to enter into or have entered into with you.
- Legal obligation: To comply with applicable laws and regulations.
- Legitimate interests: For our business interests (e.g., to manage our business, improve services), provided your interests do not override ours.
- Consent: Where you’ve given clear consent (e.g., for marketing).
6. Data Sharing
We may share your data with:
- Service providers (e.g. subcontractors or payment processors).
- Professional advisers (e.g. accountants or legal advisers).
- HMRC or other regulatory authorities (where legally required).
All third parties are required to respect the security of your personal data and treat it in accordance with the law.
7. Data Security
We take reasonable steps to protect your data, including:
- Secure storage of paper and electronic records.
- Access controls for authorised personnel only.
- Regular review of our data handling practices.
8. Data Retention
We retain your data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. Typically, this is:
- 7 years for financial records.
- Shorter periods for service enquiries or marketing data unless consent is renewed.
9. Your Rights
You have the right to:
- Request access to your personal data.
- Request correction of your data.
- Request erasure of your data.
- Object to or restrict processing.
- Request data portability.
- Withdraw consent at anytime (where consent is the basis for processing).
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been breached: https://ico.org.uk
10. Cookies
If you use our website, we may collect data using cookies.
11. Changes to This Policy
We may update this policy occasionally. Any changes will be posted on our website and, where appropriate, notified to you by email.